Frequently asked questions
Your questions, answered
Find quick answers to the questions we get asked most about our printers, photocopiers, managed print and support services.
A managed print service is a complete approach to managing your business printing. CiDT assesses your current printers, photocopiers, print volumes, costs and requirements, then recommends the right equipment and support for your business.
We can manage everything from the supply and installation of your devices to servicing, toner, print management and ongoing support — giving you one point of contact for your entire print environment.
Yes. We regularly help businesses identify opportunities to reduce their overall printing costs.
We can review your existing equipment, usage, service costs, rental or lease arrangements and consumable costs, then compare these with alternative solutions. In many cases, we can identify savings by using more appropriate equipment, improving print management or restructuring the way your print environment is managed.
Ask us about our free, no-obligation print cost review.
The right device depends on your print volumes, document types, required speed, paper sizes, finishing requirements, security needs and budget.
Rather than simply recommending a particular model, CiDT will assess your requirements and recommend a solution that is appropriate for the way your business actually prints.
Yes. We supply and install Canon multifunctional devices, photocopiers and printers for businesses of all sizes.
Our service can include delivery, installation, network configuration, user setup and training, so your new equipment is ready to use with minimal disruption to your business.
CiDT provides managed print, photocopier and printer services throughout London, Essex, Kent and across the UK.
Our local presence allows us to provide responsive support while our wider UK coverage means we can support businesses with multiple offices and locations.
Yes. Our service agreements provide ongoing support for your photocopiers and printers, including servicing, maintenance and repairs.
Our aim is to keep your equipment operating reliably and minimise disruption when something does go wrong.
This depends on the solution and your individual requirements, but a managed print agreement can include equipment, servicing, repairs, parts, toner and other consumables.
We can also provide print management software, remote monitoring and reporting to help businesses understand and control their printing.
Yes. If you already have photocopiers or printers supplied by another provider, we can review your current equipment, contract and print costs.
We'll look at your current requirements and identify whether there are opportunities to reduce costs, improve your equipment or receive a better level of service.
There is no obligation to change supplier.
Yes. We can provide finance and leasing options for businesses that prefer to spread the cost of their equipment rather than purchase it outright.
We'll help you understand the equipment, service and finance costs so you can compare the overall cost of the solution.
In some circumstances, yes. This depends on the existing finance agreement, the remaining term and the equipment involved.
If you're unhappy with your current supplier or approaching the end of your agreement, speak to us and we can review your situation and discuss the available options.
Yes. We provide secure print solutions designed to help businesses control who can access printed documents and prevent confidential information from being left unattended at a printer.
We can provide solutions including PaperCut and uniFLOW, with features such as user authentication, secure release printing, print tracking and reporting.
Yes. We can provide managed print solutions for businesses with a single office as well as organisations with multiple sites.
We can help standardise equipment, manage service and consumables and provide a central point of contact across your locations.
Yes. We supply toner and consumables for a wide range of business printing equipment.
Where appropriate, consumables can also form part of a managed print agreement, helping businesses avoid unexpected orders and reduce the administration involved in managing their print environment.
Our support team will assess the issue and arrange the appropriate assistance as quickly as possible.
Many problems can be diagnosed remotely, while faults requiring an engineer visit can be dealt with by our service team. Our objective is always to minimise downtime and get your business printing again as quickly as possible.
Simply contact us and tell us a little about your current printing requirements.
We can discuss your existing equipment, approximate print volumes, requirements and budget before recommending a suitable solution.
Call 0800 695 9999 or email sales@cidt.co.uk to arrange a no-obligation discussion.
Not sure what your business actually needs?
Let CiDT review your current print setup. We'll look at your existing equipment, print volumes and costs and show you whether there's an opportunity to save money or improve your current solution.
Contact CiDT today